There’s no debate that whatever be your business, be it big or small, customers make the most important need for every company. With constant endeavor to reach out to maximum number of customers, companies strive hard to build a long term bond with their customers.

In website design industry too, clients make the core of the business. It is therefore important that you keep your customers happy and satisfied. As you brainstorm your head to think up of ways to stay ahead of others in this competitive race of global market, here we bring for you some guidelines to follow that ensure great customer service:

1. Quick customer response

The golden rule to customer service is to make your clients feel important. Try to respond back to their request and need at the earliest through various means of communications such as email, phone call or voicemail. Make sure that you do not keep your customers in dark. Even if you can not accomplish any task right away, let it be known to your customers so that they can have scope for alternative arrangements.

2. Keep your clients updated

To ensure an amiable relation with your client, keep in touch with them. Discuss about their needs in details, provide them with professional solutions and inform them of work progress at regular intervals so that your customers stay updated and feel equally involved in the project.

3. Accept your mistakes

Transparency makes the most important need in any business. If something has gone wrong and there’s no way you can repair it, the best way is to accept your mistakes. Maintain a high standard of output and let your client know about your fault so that there is scope of misunderstanding.

4. Listen to your clients

Communication makes a basic need in website business. To understand your customers well, the best way is to listen to what they have to say. Know their needs well and try to provide with solutions that are in sync to client requirement.

5. Keep your promise

When you promise something, try to abide to it completely. Staying by one’s word makes a vital part of being professional. Maintain to stick to your scheduled timeframe and honor your commitments to gain customer’s confidence and reliability.

Christmas is here once again. Old Santa is ready once more with his big, fat bag, filled with colorful gifts, to make people happy and to spread the message of peace around the world. Let the spirit of Xmas prevail forever.

Quality Web Solutions is wishing you all a very happy Christmas.

In the past few years inbound call centers were ruling the chart of Indian business and economy. It had created millions of jobs for English-speaking workforce. It is believed that the primary reason behind the growth of BPO industry in India is its cheap labor cost. But presently, due to the world-wide financial crisis, the entire BPO industry is going through a hard time. Now-a-days, in order to manage this unfavorable economic situation many of the inbound call centers are adopting innovative style of cost-cutting. They are cutting down on travel, snacks, power, telephone bills and stationary bills.

This is not the end of all, some of the companies are also sacking their employees to handle this economic slowdown. Presently, due to the recession, many of the overseas clients have stopped working with the Indian inbound call centers.

According to the media reports, BPO industry will experience 2.5 lakh job losses by the first 6 months of 2009. Samir Chopra, the President of Industry Association of India (BPIAI) said that, in this situation government should take initiatives to curb this problem. According to him government aid is indeed the most affective measure that should be required to boost the inbound call centers. Other than this, administrative as well as fiscal measures should also be taken. Some of the steps that should be followed to overcome this grave economic problem include:

• Market development fund- Through seminars, events, discussions, telemarketing and workshops, market demand fund is expected to be increased. There are also some other steps that help the organizations to come out of this unfavorable financial situation.
• Extended tax relief for another 5-10 years- Relief in tax are also expected to curb the present economic crisis.

Karthik Shekar, the UNITES India General Secretary has also done some research work on this topic. According to him, there would be around 50,000 job losses in both the BPO and IT industry in the first six months of this year. This will naturally affect the work quality and Outsourcing Information Technology work of India will start to lose its appeal.

In order to overcome the recent economic crisis all the inbound call centers are taking different financial strategies. Few days back, many of the well-known IT firms of India held strategy meetings, where decisions were taken to overcome grave financial crisis of the BPO industry.

Though in recent times, most of the inbound call centers are under constant threat of economic crisis, it is hoped that this industry will soon come out of this tough situation. Some of the reasons for which inbound call centers are expected to do well in the future are as follows:

• Faced with rising salaries, high turnover and a weak education system, some of the renowned companies have started investing money in employee education and development.
• With the course of time, attrition rates are dropping remarkably.
• Presently, rising salaries in Indian IT industries are no longer treated as a problem.
• Now-a-days some of the highly-efficient workers are returning from Europe and United States to their home towns for different family reasons.
• A number of new engineering colleges are being established to meet the growing needs in the IT industry.

So, people who are working in the inbound call centers do not have to think much. That time is not far, when the inbound call centers will again occupy an important position in the business field.

Quality Web Solutions is delighted to launch a new section titled “Free SEO Tools and Web Design and Development Tools” for the developers and the webmasters who want to manage their respective websites more skillfully and more efficiently than ever before. Apart from that, we are offering a unique opportunity for the webmasters to formulate their SEO tactics by utilizing our vast and varied resources on free SEO tools.

No longer you have to be a pro or a techie to make a slight change in your website because now you can do that easily by using these free web based tools, which are tailor-made for meeting these specific requirements. As we are well aware of the common problems that are usually associated with web design and development, we have tried our level best to include only those web design and web development tools that are highly effective and efficient. We have tasted each tool with due care and consideration before enlisting them in our website.

Our endeavor at Quality Web Solutions is to assist our esteemed visitors in every possible way to make their websites search engine friendly and user-friendly at the same time. We have not only included the links of some free web design and web development tools but also we have included authenticate resources on free logo design tools, free flash design tools, free e-books and hosts of others types of web based tools that are categorized according to their distinct features. The main categories are specified below:

Free Web Tools Category :-
Free SEO Tools Free Flash design tools Free Web Development Tools Free Content checker tool Free Web Design Tools Free download Free Logo design tools Free e-books

We at Quality Web Solutions are well aware of the hassle of bookmarking multiple websites and that is why we have come up with a sound solution of this problem. Just book mark our free web tools page for getting rid of the hazards of bookmarking multiple websites for getting authentic resources on web based tools. As we update our resources on regular basis, our web tool section has virtually become world’s largest resource on web-based tools.

We encourage our visitors to support us by giving their valuable feedbacks. We appreciate your opinions and suggestions, which will definitely help us to introduce necessary improvements and to serve you better. If you think we have missed out some web tools then please suggest us so that we can further enrich this section. We hope we will get favorable response from you all.

Quality Web Solutions is offering a great New Year offer for its clientèle. For every order you place for web design, we will offer on page SEO service for free. Yes! Its absolutely free! This offer is valid only for a limited period. So take the full advantage of this special offer and place your orders today!

A newly created website requires special technical care. It needs not only an attractive and user friendly web design, but it also requires to be optimized for the search engines. Onpage SEO is one of the major aspect of search engine optimization. Unless a website is properly optimized, it becomes almost useless to upload it. Without optimization, a site would not get proper ranking for its targeted keywords.

Quality Web Solutions provides professional and world class web design service to its international clients for years. So, besides getting your site designed by our team of skilled web designers, also get the onpage search engine optimization for the site without any extra charge.

For onpage SEO we provide the following services –

• Keyword research
• Meta title, keywords and meta description optimization
• Robots text files is created
• A sitemap is created
• An error page is created
• Alt tags are optimized
• Header texts and footer texts are added
• Breadcrumb is made (if required)
• Java script external file is created (if required)
• Body content is optimized
• Footer links are modified

Search engine optimization is highly recommended to secure a top rank on the search engines. The search engine bots crawl the sites and they place the relevant sites on top positions in SERPs. The onpage SEO for the websites of our clientèle is done by a team of expert search engine optimizers. They use their professional expertise and years of experience to optimize your sites for the search engines.

Make merry because old Santa is back over again with lots of gifts and hopes. So go, get drenched in Christmas galore. Feel the pulse of Christmas with your friends and family and make this Christmas a very special occasion for you. Be special, be distinct, be a different man this season to make this Christmas season even more merrier. Quality-web-solutions and its entire team are wishing all of you a very happy Christmas and prosperous New Year.

Reverberate with the sound of jingle bell. We earnestly wish that all the wishes of our clients and visitors get fulfilled this Christmas. Enjoy this holiday season with a festive mood. Have a happy Christmas and New Year.

Welcome to our first blog service. Quality Web Solutions is a web solution arm of Brainware, India. We excel in offering supreme quality web design, web programming, logo and corporate identity design, flash design, brochure design, offshore staffing, photo editing, web content writing and seo services across the globe. This blog attempts to explore exciting topics and happening events in the cyber world.