No two clients are alike, nor are two projects. But most clients make some unjustified demands from professionals so as to extract more productivity from them without paying for it. It happens in the designing industry all the time. This post will give newbie creative professionals an idea of how clients throw tantrums at designers.
- Expecting groundbreaking designs at a minimal fee: Most business owners want a superb web design but are not willing to spend what is required for such a design. In case of freshers, this tendency is even more prominent. Clients want an excellent design done within a tight budget. To avoid this, have a written term of agreement and submit it to your client. Let them know that even if you are new to the industry, you have some skills and skills do not come cheap. Also, let your client know that you need to make use of resources in order to create what he is looking for and there is a price for every resource. Be sure that you are polite and friendly with your client.
- Being unsure of what they want and focusing on what they don’t want: This kind of behavior hinders the design process because the client constantly tells you to revise your work and when you try to find out what is on his mind, he is not sure himself!
- Delaying payments: Another common practice in the field of web design and web programming services. There are some clients who just don’t want to pay up. A good way to deal with them is to withhold the final product until you get the full payment.
- Demanding to complete a design before they pay you: Some clients would want to get everything done and then make the payment. Do not accept this kind of approach. You never know if your client uses your design and does not pay for it. Always take a percentage of the entire project cost from your client in advance.
- Providing you with low resolution images: Clients are business owners looking to have a website of their own or ensuring quality online shopping cart solutions. They are not really that well-versed with the ins and outs of design. So, if your client gives you a low resolution image, tell them why you cannot work with it.
- Demanding extra work without paying for it: You should state in your contract clearly that if there are any extra works, they will have to be paid for. You are not sitting there to work for only one client. You have other clients to cater to as well. So, you will need extra payments for extra works. Again, be polite and friendly.
- Demanding one after another revision: Do not entertain this kind of approach. Some clients are never satisfied. They would want you to revise your design again and again. Put a clause in your contract regarding revisions. Specify the number of revisions you are willing to make.
These were some of the commonest client traits. Some others are listed below for further help.
- Client cancels the project all of a sudden.
- Client is not reachable or available when you need to get in touch.
- Client hurries you up no matter how much you tell them the work will take time.
- Client tries to control everything.
So now you know how clients put across their demands. You are there to have a successful design career. You cannot be rude to your clients but you cannot compromise with your career either. Learn some good tactics to deal with clients in an amiable fashion. Share with us your past experiences with clients.